Wheelchair Access2017-06-06T22:33:05+00:00

Disability Access

Wheelchair Access

If you have any requirements for wheelchair or other mobility aids please call and provide us with details and we will be delighted to assist you in any way necessary to get you where you want to go, on time and in comfort.

Our practices in this area have never waivered. If we can help enable in any way we will. So it was with pleasure that we heard Westminster Transport Minister Andrew Jones announce that taxis will soon be under legal duties to carry wheelchair using passengers and will not be able to charge extra fares for doing so. The House of Lords report on the Equality Act and Disability are recommending legislating for good service enabling all members of our community and we applaud that.

The legal duties are contained at section 165 of the Equality Act 2010. The key components of section 165 are as follows:

  • Taxi drivers cannot refuse hires from wheelchair users.
  • Taxis are prohibited from charging wheelchair-users an additional fare for a journey.
  • Drivers will be required to carry the passenger’s wheelchair if the wheelchair-user chooses to sit in a passenger seat during the journey.
  • Drivers will be obliged to take such steps as are necessary to ensure that the wheelchair-user is carried in safe and reasonable comfort.
  • Drivers must provide reasonable levels of mobility-assistance to the disabled passenger.

These duties, which are expected to apply to taxis and private hire vehicles, are likely to be introduced throughout Great Britain by way of legal regulations later this year. Drivers who breach these duties will now be liable on legal grounds as well as moral.